Where is my order?

What’s Covered —

• Item was not delivered within the timeframe or at all and you have proof.
• Item delivered was not as described and you have proof.

Elegibility —

• The transaction must have been conducted on-site using the integrated Stripe Payments Service.
• The claim must be filed with the Seller, Stripe, & Apartment Therapy’s Bazaar immediately.
• The shipping address you denoted to the Seller was a complete, full postal address and you have written proof (such as a recent Utility Bill) that proves your shipping address is valid.
• You have photographic proof that the item purchased was not as described in the listing at the time of purchasing.

How it Works —

• If your item was not delivered or if the item that was delivered is significantly different from what was described in the listing, immediately contact the seller, Stripe, and Apartment Therapy’s Bazaar Support team (Bazaar@ApartmentTherapy.com) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.
• If you attempt to pick up the item and see that the item is significantly different from what was described in the listing, do not take the item, and immediately contact Stripe and Apartment Therapy’s Bazaar Support team (Bazaar@ApartmentTherapy.com) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.
• Please note that the seller is responsible for any disputed transactions since they have a direct relationship with you as the Buyer. Only accept orders from Sellers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.