Introducing the Buy Now option on the Bazaar

Dear Bazaar Members,

It’s official! Bazaar members can now buy and sell directly on-site today!

We designed this feature to be affordable, simple-to-use and allow Sellers complete control over their orders while still offering purchase protections for Buyers. App users will be able to use the payment feature on-the-go when the latest version becomes available to download from the app store.

For Shoppers,

No more back & forth messaging! Quickly create a new order by clicking the Buy Now button on a listing and pay securely online once the seller accepts your order! Keep a look out for listings with the Payments Verified badge (coming soon) to easily see which listings accept online payment.

For Sellers,

Transact how you want! Set up (or link your Stripe account) to begin accepting online orders for all your fixed-price listings with a low service fee of 5.9% + $0.30 for US sellers & credit cards. Choose which orders you want to accept or reject and know your transactions are backed by Stripe.  

In the next few weeks, we’ll be releasing more updates to the functionality of this feature to make it easier for our members to access and manage orders. Let us know what you think of this feature so far by emailing bazaar@apartmenttherapy.com and joining our Seller Feedback Group.

- Maxwell

Founder, Apartment Therapy & Kitchn

*Our Terms Of Use has been updated in accordance for this feature release. Review the changes on our Fees & Security and TOU page. All members who continue to use our services agree to be bound by these new terms.

SELLERS

1. Do I have to use the new Stripe payment option?

No, using Stripe to collect funds is optional for all sellers. Sellers can still choose to collect their sale proceeds in cash or use a 3rd party payment processor, like PayPal, off-site. 

2. How do I create a Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see a Powered by Stripe Badge under Store Settings > Payments.

3. I'm already a Stripe Seller. How do I link my Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. Click the Sign In button at the top of the page by Already have a Stripe Account? You'll be re-directed to Stripe where you will need to sign into your account. You may be promoted to fill out the form after you log in to verify your Stripe Seller details and to authorize access to it. Once you have successfully linked your Stripe Seller account, you'll see a Powered by Stripe Badge under Store Settings > Payments.

4. What if my Stripe Seller Account is not verified by Stripe?

Only Sellers eligible and verified by Stripe will be able to use the Stripe payment option. You can re-apply or reach out to Stripe directly for more information on why you were not verified. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

5. What if my Country is not supported by Stripe?

Only Sellers eligible to sell with Stripe are able to use the Stripe Payment option. If your country is not currently supported by Stripe, you can sign up to be alerted when Stripe supports your country by clicking on the let us know if you're interested button on the Stripe Seller Account set up form. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

6. How can I update my Stripe Seller information?

Your Stripe Seller information is stored under your Stripe account settings. To access your Stripe account settings, head on over to Stripe.com and sign in!

7. What does the 5.9% + $0.30 service fee entail?

The service fee includes the standard Stripe Processing fee of 2.9% + $0.30 (International sellers and cards will incur different processing rates) as well as a low, flat Bazaar transaction fee of 3%. Service fees are only collected if you sell an item and use the on-site payment option to collect payment. Check out our Fees & Security page for more information about our Service Fee.

8. Can I select which listings will be able to be purchased online and which can not?

Once a Seller sets up Stripe Payments, all of their fixed-price listings will be available to be purchased online starting today (Payment option for Best Offer-priced listings coming soon!) As the Seller, you will always have the opportunity to reject an order request made by another member, if you would rather not collect payment for the order online.

9. What is the Selling process with the new Payment option?

1. Join our community of vintage and secondhand used furniture sellers and fill out your Store profile to share a bit about yourself and your company.
2. Click the SELL button to create your first listing and publish it live on the Bazaar. You can edit, close and re-open the listing from your Manage Listings page.
3. Set up Stripe Payments to link your Stripe account and begin accepting online payment. After setting it up, your shoppers will be able to click BUY NOW button on your listings to create a new order.
4. You'll be notified via email to Accept or Reject the order and share any shipping/delivery fees. The Buyer will be prompted to pay for the full order amount in full before you are notified to begin delivery.
5. Coordinate shipping/delivery and mark the order as Complete. You can withdraw your sale funds, minus our service fees, directly from your Stripe account.

10. How can I make sure my sale is protected?

Only certain orders are eligible for purchase/sale protections. See what orders are eligible on our Fees & Security page.

BUYERS

1. Do I need a Stripe account to purchase an item?

No, only Sellers need to have a Stripe account.

2. Are all items available to be purchased online today?

No, only fixed-price listings from Sellers who have set up Stripe payments are available to be purchased online today. In the next few weeks, we'll be adding a Payments Verified badge to all listings that can be purchased online! If you are interested in an item that cannot be purchased online, you can send a message to the seller to coordinate payment & delivery off-site. 

3. Does the Service Fee apply to Buyers?

Nope! Service Fees are applied to the Seller's Sale Proceeds for processing the transaction.  

4. What is the Buying Process with the new Payment option?

1. Browse our latest listings or filter the available selection to find the perfect item in your area! Save listings to your Favorites to access them later.
2. Have a question about the item? Click the Message Seller button to send the Seller a private message. You can ask a question about the item or negotiate item price and/or delivery method. 
3. When you're ready to purchase, click the BUY NOW button to create a new order for the item. The Seller is notified to review your order and accept it to move forward with the transaction.
4. Once the Seller accepts, you can PAY for your order securely online, backed by Stripe. The Seller will coordinate pick up/shipping/delivery (depending on the option you chose) and complete the order. 

5. How can I make sure my purchase is protected?

Only certain orders are eligible for purchase/sale protections. See what orders are eligible on our Fees & Security page.

Do you have any feedback, questions or concerns? Contact Support by emailing bazaar@apartmenttherapy.com.