Once payment is made, all sales are final unless the seller has an existing refund policy or chooses to accept a refund when asked. If the buyer requests a refund and the seller is not willing to accept, then the buyer needs to prove the item is substantially not as it was advertised within the listing or that it was never delivered.
To help prevent any confusion, we ask that you be as clear as possible about your return/refund policy by including it within your listing description.
For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.