We do not support returns for buyer’s remorse. Once payment is made, all sales are final unless the seller offers a refund.
If the buyer requests a refund and the seller is not willing to accept the refund, then the buyer needs to prove the item is substantially not as it was advertised in the listing and contact Apartment Therapy's Bazaar Customer Support at firstname.lastname@example.org. For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.