It's up to you to decide if you will offer returns, refunds, or exchanges. There are only two situations where you will be required to offer a refund – if the item delivered is substantially not as advertised or if the item was never delivered.
To help prevent any confusion, we ask that you be as clear as possible about your return/refund policy by including it within your listing description.
For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.